TrackFocus (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services at https://track-focus.com (the “Service”).
By using TrackFocus, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide when you create an account, use the Service, contact support, or subscribe to a paid plan. This may include:
- Name or username
- Email address
- Account credentials (securely stored)
- Payment information is handled entirely by our secure payment provider (Creem.io). We do not store your card or payment details.
1.2 Automatically Collected Information
When you use TrackFocus, we may collect IP address, device and browser type, pages visited, and usage data. We use cookies and similar technologies for authentication, analytics, and improving the Service.
2. How We Use Your Information
We use collected information to:
- Provide and maintain the Service
- Authenticate users and secure accounts
- Improve features and performance
- Communicate important service updates
- Provide customer support
- Comply with legal obligations
3. Payments & Third-Party Services
We use Creem.io to process payments and subscriptions. Creem.io may collect payment and billing information in accordance with their own privacy policy. We may also use trusted third-party services for hosting, analytics, and email delivery. We do not sell or rent your personal data.
4. Data Retention
We retain personal data only as long as necessary to provide the Service, meet legal requirements, or resolve disputes. You may request deletion of your account at any time.
5. Students & Children’s Privacy
TrackFocus is intended for students, professionals, and individuals. We do not knowingly collect personal data from children under 13 years old. If such data is discovered, it will be deleted.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or object to processing of your personal data. Requests can be sent to support@track-focus.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
8. Contact
If you have any questions about this Privacy Policy, please contact us at support@track-focus.com.